Additional Resources

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Supplemental information about our products and services, plus our location, and frequently asked questions.

On this page:

Assistive Technology and/or Accommodations in COE Products and Services

The Center for Organizational Effectiveness (COE) strives to ensure equal access to the products and services that we offer for all State Employees with and without disabilities.

COE has assistive technology available to provide accessibility services during the classes that we offer. Available accessibility services include, but are not limited to:

  • American Sign Language (ASL) Interpreters
  • Assistance for Visual Accommodation
  • Written course materials

To best meet reasonable accommodation needs, participants should notify COE by phone at (303) 866-2439 or by email Contact COE to let us know about the need for accommodation, at the time of class registration, including the specific assistive technology and/or other accommodations.

The request should include:

  • Participant Name
  • Class Name
  • Class Dates
  • Class format, online or classroom
  • Preferred accommodation(s), if known

Participant agencies are responsible for the cost of assistive technology and/or other reasonable accommodations that are required by the participant. The cost of accommodations will be billed to the Participant Agency in the same manner as billing for the class tuition.

COE will coordinate with contracted vendors and the requesting Participant to provide reasonable accommodations.

COE will make every effort to provide requested reasonable accommodations, however, failure to notify COE of requested accommodations at least 3 business days prior to the class date may result in delay or denial of the accommodation.

Competency Guide

The purpose of the Statewide Competency model is to provide a structure that agencies in the State of Colorado can use to design, complete, and measure, learning and development experiences for teams and individuals. These competencies were developed based on analysis of common knowledge, skills, abilities and behaviors that support success at three levels of organizational performance: workforce competencies, leadership competencies and senior leader competencies.

This document is designed to:

  • Help identify and modify performance requirements based on competencies necessary for success in positions at different levels throughout the state.
  • Provide a structure to account for differences in level of proficiency required for these competencies.
  • Define the competencies and provide a description of performance at each level of proficiency.
  • Identify specific courses that can be completed to increase performance for teams and individuals.


The Center for Organizational Effectiveness (COE) publishes Learning Solutions, a monthly newsletter to announce new courses and share ideas and resources that promote learning and development. Let us know if you have any questions about previous content or suggestions for future newsletter topics. 

2020 Archived Newsletters

July 2020 Learning Solutions

May 2020 Learning Solutions

April 2020 Learning Solutions

March 2020 Learning Solutions

February 2020 Learning Solutions

January 2020 Learning Solutions

2019 Archived Newsletters

December 2019 Learning Solutions

November 2019 Learning Solutions

October 2019 Learning Solutions

September 2019 Learning Solutions

August 2019 Learning Solutions

July 2019 Learning Solutions

June 2019 Learning Solutions

May 2019 Learning Solutions

April 2019 Learning Solutions

March 2019 Learning Solutions

February 2019 Learning Solutions

January 2019 Learning Solutions

2018 Archived Newsletters

December 2018 Learning Solutions

November 2018 Learning Solutions

October 2018 Learning Solutions

September 2018 Learning Solutions

August 2018 Learning Solutions

July 2018 Learning Solutions

June 2018 Learning Solutions

May 2018 Learning Solutions

April 2018 Learning Solutions

March 2018 Learning Solutions

February 2018 Learning Solutions

January 2018 Learning Solutions


Payment and Registration Policies

Please refer to our policies page for instructions on class registration, tuition and cancellation policies, as well as information about a group discount.

Location and Parking

We are on the corner of Colfax and Sherman Street: 1525 Sherman Street, Denver, CO 80203.

Colorado's Department of Human Resources map is available as a PDF.


The process for refunding class payments varies according to the payment method.

  • CORE Payments: If you cancel a class by the required deadline, or if the COE cancels a class and payment was to be charged through CORE, no refund is needed, as the CORE payment does not go through until after completion of the class by the student.
  • Payments by Check: If the check was mailed to the COE, we will contact our accounting unit and have it returned to the Department accounting unit. If the check was already deposited into the bank, a refund check will be issued and mailed to the Department's accounting unit.
  • Payments by Purchase Card: If payment was made by credit card/PCard, COE has to contact the person who registered for training to identify the Department's Accounting Representative and collect the CORE codes to issue the refund. Please note that in all cases, credit card processing fees are non-refundable.

In order to facilitate timely processing of refunds the following process will be effective immediately.

  • When refunds must be issued, based on a credit card payment, COE will make a maximum of three attempts to contact the Department's Accounting Representative and collect the CORE codes to issue the refund.
  • If no response has been received after three attempts the refund will be sent to the Department's Billing Clearing Account in CORE to clear the refund amount from COE accounts. This will require the Department Accounting Representative to make an adjusting entry in CORE to receive the funds from the Billing Clearing Account.

In order to avoid the extra work of collecting refunds from the Billing Clearing Account, ensure that you respond to COE when a class has been cancelled to ensure that the refund is completed through normal channels.

COE will issue credits approximately monthly. If a class that you registered for was cancelled, and you need the refund in less than thirty days, be sure to contact COE to request expedited processing of your refund.

For more information about processing refunds please contact COE: or 303-866-2439.


What is the role of the Center for Organizational Effectiveness?

The role of the Center for Organizational Effectiveness (COE) is to assist in the provision of training for all State employees in the most cost effective manner. The COE offers direct training opportunities which are listed on the website.

The COE is also responsible for approving contracted employee training offered in all State agencies. A training waiver is required in these cases. The COE is developing a Training Advisory Council which will provide opportunities to assess training needs, facilitate collaboration in the provision of training and determine the most appropriate methods for providing training system-wide.

What is a training waiver?

A training waiver is a request for approval for contracting with an outside vendor to provide training. The State Training Administrator reviews waivers and determines approval based on an internal ability to provide the training, cost effectiveness and the rationale provided by the person requesting the waiver. For more information, please see the waiver guidance page.

Why do we need a training waiver?

State Statute 24-50-122 requires the State Personnel Director to approve all expenditures for employee training. The COE manages training waiver approvals as agent for this process. The COE also utilizes training waiver requests to determine training needs. For more information, please see the waiver guidance page.

Do I need a training waiver for attending a professional conference?


What if the Center for Organizational Effectiveness doesn't offer training we need?

The COE is happy to work with you to determine if we can customize training or provide it through our partners. The more notice we have, the more likely we can be helpful. If neither of those alternatives is possible, you may request a training waiver.

Why do we have to pay for classes through the COE?

The Center for Organizational Effectiveness is a cash funded program and charges only what is necessary to cover costs. We strive to keep our tuition competitive and provide the best and most cost effective training. As internal consultants, we understand the unique perspective of working within the State system that outside vendors may not. We reinvest tuition into developing and sustaining a valuable resource for all state employees.

Refer to our training payment policies for questions about payments.

How do I get more information?

For more information regarding training or consultation, please contact us directly at the COE training mailbox or call 303-866-2439. View and register for trainings and workshops.