Training

Skills are the keys to a successful career

Training is essential for our continued personal and professional development. Check out our effective and free workshops, certificate programs, virtual learning sessions, and pre- recorded opportunities offered through the Center for Organizational Effectiveness (COE).

Please contact our team if you would like any information on the offerings in our current training catalogue or have any soft skill training requests that are not listed below.

FREE Training Calendar

Looking for a training event? Look through the Training Calendar to find the event you're looking for. You can find event details including logistics and registration information in the Event Details section.

If the Registration From link is no longer available, the class is full and you're welcome to sign-up on the wait list. All approved registrants will receive an email from COE with the Zoom link.

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How to add the DHR Training Calendar to your calendar view

IMPORTANT NOTE: 3 or more no-shows will require supervisor approval to participate in training. With COE training now free, all of our classes are quickly filled with hefty wait-lists. This means we will track no-shows to ensure we are filling classes with participants who want to attend.

Learn more about COE's requirements and expectations for training participants.

FREE Certification

Certificate programs are groups of classes with a common theme. Certificate programs deliver breadth and depth of knowledge through the variety of classes within the program. In addition to statewide certificate programs, the Center for Organizational Effectiveness (COE) can customize programs to meet specific needs and goals within agencies.

Review the full certificate descriptions directly below and register for upcoming cohorts using the accordion dropdown under "FREE Training Registration" on this page. Be sure to register using the Zoom links provided before the start date of each scheduled training. Registration will close when each course reaches capacity.

Customer Service

This Customer Service Certificate is designed to support customer service improvement initiatives. The courses in this program provide education and experience on the interpersonal aspects of customer service, resolving conflict, communicating effectively, and managing accountability. This program is open to all State employees, and is perfect for anyone who regularly works with people to support the operations of the State. Through completion of this program, participants will complete the Success Insights assessment to increase awareness of self-perceptions and how these impact the way we provide service. This certificate includes six classes that will provide participants with a set of skills that can be applied to any customer interaction to deliver effective, efficient, and elegant customer service solutions. Participants sign up for the entirety of the certificate program with a single registration. This program includes a Capstone class which will require participants to complete a series of reflection and discussion activities designed to help identify key learning and behaviors that can be applied on the job. Participants who complete all seven components of this program will be listed on the Honor Wall of the COE website to recognize the accomplishment of achieving this certificate.

Day 1: Exceptional Customer Service – set the foundation for customer service with definitions, strategies, and models
Day 2: Effective Communications and Listening – get clear on effective communication
Day 3: Courageous Conversations – learn how to overcome communication barriers when stakes are high
Day 4: Accountability is a Two Way Street– learn to establish and accept accountability
Day 5: Unconscious Bias – Identify how bias can get in the way of service
Day 6: Capstone Class – pull it all together and share with the class what you learned and how you will apply these skills

Statewide Supervisor

This four-day, cohort-based program is designed to prepare employee leaders operating at all levels of State government with essential skills and knowledge to become successful supervisors. Research has shown that leadership is an acquired set of skills and not something people are born with. Additionally, good leaders use what they have learned to guide their team to success. The Statewide Supervisor Certificate provides the skills and knowledge new supervisors need to know in order to be successful.

The certificate consists of classes held one day per week for one month. It is instructor-led and delivered online. Participants will be assigned homework and application activities to reinforce real-life learning.

Session 1: Leadership Essentials