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Class Description and Minimum Qualifications for T1J-IT Infrastructure

Class Description

Valid as of: July 1, 2024

This class series uses six levels in the Information Technology Occupational Group and describes work maintaining the organization’s IT infrastructure which may include installing, updating and troubleshooting hardware, software, servers, or physical and wireless networks. Work involves setup and decommissioning of servers, installation/configuration of operating systems, upgrades, backup and recovery, and/or maintenance of voice/video and other network components.

IT INFRASTRUCTURE I T1J1XX

Concept of Class

IT Infrastructure I describes the entry level. Entry level positions perform tasks that are structured and designed to provide training and experience. Tasks are performed under direct supervision and detailed instruction and guidance is received. Employees in this class learn to apply theories and principles of the field. Positions used for training purposes do not remain at this level indefinitely.

Factors

Allocation must be based on meeting all of the three factors as described below.

Decision Making --Defined. There is a choice in selecting alternatives that affect the manner and speed of a decision, but there is typically only one correct way to carry out the operation.

Complexity --Patterned. Studies and utilizes information to determine its meaning and identify practical solutions. Although guidelines exist for most situations, this level typically involves multiple choice situations where the guidelines are not as clear.

Line/Staff Authority --Individual Contributor. The direct field of influence the work of a position has on the organization is as an individual contributor. Positions may explain work processes and train others, serve as a resource or guide by advising others on how to use processes within a system, or serve as a member of a collaborative problem-solving team.

IT INFRASTRUCTURE II T1J2XX

Concept of Class

IT Infrastructure II describes the intermediate level. Intermediate positions operate independently in performing assignments that are limited to phases of a fully operational assignment or which may be designed to provide continued training and experience. Work requires determining solutions to practical problems using specified standards and established criteria. Judgment is used to select and apply existing guidelines to solve problems and accomplish the assignment.
This class differs from IT Infrastructure I on Decision Making.

Factors

Allocation must be based on meeting all of the three factors as described below.

Decision Making -- Operational. In carrying out the process, there is a choice as to what and how operations will be completed. Although limits are set by the specific process, work requires reasoning to produce practical courses of action that are within the guidelines of the process. Decisions are made without prior approval however the focus is still on practical solutions.

Complexity -- Patterned. Studies and utilizes information to determine its meaning and identify practical solutions. Although guidelines exist for most situations, this level typically involves multiple choice situations where the guidelines are not as clear.

Line/Staff Authority -- Individual Contributor. The direct field of influence the work of a position has on the organization is as an individual contributor. Positions may explain work processes and train others, serve as a resource or guide by advising others on how to use processes within a system, or serve as a member of a collaborative problem-solving team.

IT INFRASTRUCTURE III T1J3XX

Concept of Class

IT Infrastructure III describes a fully operational position. Fully operational positions operate independently in performing the full range of tasks. Work requires the use of discretion within the limits of theory and principles of the profession, management’s objectives, laws and regulations, and general systems and guidelines.
This class differs from IT Infrastructure II on Decision Making and Complexity.

Factors

Allocation must be based on meeting all of the three factors as described below.

Decision Making --Process. There is a choice in determining the process to accomplish the work. This choice includes designing the set of operations. Limits are set by professional standards, program objectives, and policies established by higher management. Process level decisions are more theoretical in the sense that positions must evaluate and apply theories and models as part of the assignment.

Complexity --Formulative. Evaluates the relevance and importance of theories, concepts and principles, and tailors them to develop a different approach or tactical plan to fit specific circumstances. Guidelines typically exist but are inadequate. Judgment and resourcefulness are needed because guidelines are relevant only through approximations or analogies to fit particular circumstances.

Line/Staff Authority --Individual Contributor. The direct field of influence the work of a position has on the organization is as an individual contributor. Positions may explain work processes and train others, serve as a resource or guide by advising others on how to use processes within a system, or serve as a member of a collaborative problem-solving team.

IT INFRASTRUCTURE VI T1J6XX

Concept of Class

IT Infrastructure describes the Manager or Leading Authority. These class concepts are described below under Line/Staff Authority.
What differs this class from IT Infrastructure V is by the Decision Making, Complexity, and Line/Staff Authority factors.

Factors

Allocation must be based on meeting all of the three factors as described below.

Decision Making --Interpretive. There is a choice in determining the tactical plans to achieve the objectives established by a higher management level. This degree of decision making establishes what is to be done in similar circumstances in the future which includes inventing and changing systems or designing processes, policies and guidelines.

Complexity --Strategic. Develops guidelines to implement programs that achieve the agency’s mission. Guidelines do not exist in many or most situations. Judgment and resourcefulness are needed to interpret circumstances in a variety of situations and establish guidelines that direct how agency programs will be implemented.

Line/Staff Authority --Manager. Accountable for multiple units through the direct supervision of at least two subordinate Unit Supervisors. Positions must include providing documentation to support corrective and disciplinary actions, signing performance plans and appraisals, and resolving informal grievances. Positions at this level start the hiring process, interview applicants, and recommend hire, promotion, or transfer.

OR;

Leading Authority. Leading authorities possess a unique level of knowledge and expertise in a field that is critical to the agency’s overall mission. This level of expertise is rare, and has a direct impact on the profession itself both within and outside state boundaries. State and Agency leaders rely on this authority when making strategic decisions regarding the long-term direction of policy, programs, and systems related to the authority’s field of expertise.

Entrance Requirements

Minimum entry requirements and general knowledge, skills, and abilities for classes in this
series are contained in the class minimum qualifications document. For purposes of the Americans with Disabilities Act Amendments Act (ADAAA), the essential functions of specific positions are identified in the position description questionnaires and job analyses.

History of Changes Made to Class Description

The​ ​following​ ​is​ ​a​ ​summary​ ​of​ ​changes​ ​made​ ​to​ ​this​ ​class description.

July 1, 2024 (Whole Document)

Effective 7/1/24: IT Infrastructure series created as a result of the IT Professional system maintenance study.

Summary of Factor Ratings

Class LevelDecision MakingComplexityLine/Staff Authority
IT INFRASTRUCTURE I DefinedPatternedIndividual Contributor
IT INFRASTRUCTURE II OperationalPatternedIndividual Contributor
IT INFRASTRUCTURE IIIProcessFormulativeIndividual Contributor
IT INFRASTRUCTURE IV ProcessFormulativeWork Leader or Staff Authority
IT INFRASTRUCTURE V ProcessFormulativeUnit Supervisor or Senior Authority
IT INFRASTRUCTURE VI InterpretiveStrategicManager or Leading Authority

Minimum Qualifications

Valid as of: July 1, 2024

This​ ​document​ ​includes​ ​the​ ​following​ ​levels:
 

Class TitleClass Code
IT INFRASTRUCTURE I T1J1XX
IT INFRASTRUCTURE II T1J2XX
IT INFRASTRUCTURE IIIT1J3XX
IT INFRASTRUCTURE IV T1J4XX
IT INFRASTRUCTURE V T1J5XX
IT INFRASTRUCTURE VI T1J6XX

IT INFRASTRUCTURE I (T1J1XX)

Experience Only:

One (1) year of relevant experience in an occupation related to the work assigned to this position.

OR

Education and Experience:

A combination of related education, formalized apprenticeship program, certification, and/or relevant experience in an occupation related to the work assigned equal to one (1) year. 

IT INFRASTRUCTURE II (T1J2XX)

​​Experience Only:

Two (2) years of relevant experience in an occupation related to the work assigned to this position.

OR

Education and Experience:

A combination of related education, formalized apprenticeship program, certification, and/or relevant experience in an occupation related to the work assigned equal to two (2) years.

IT INFRASTRUCTURE III (T1J3XX)

Experience Only:

Three (3) years of relevant experience in an occupation related to the work assigned to this position.

OR

Education and Experience:

A combination of related education, formalized apprenticeship program, certification, and/or relevant experience in an occupation related to the work assigned equal to three (3) years.

IT INFRASTRUCTURE IV (T1J4XX)

Experience Only:

Four (4) years of relevant experience in an occupation related to the work assigned to this position.

OR

Education and Experience:

A combination of related education, formalized apprenticeship program, certification, and/or relevant experience in an occupation related to the work assigned equal to four (4) years.

IT INFRASTRUCTURE V (T1J5XX)

Experience Only:

Six (6) years of relevant experience in an occupation related to the work assigned to this position, one (1) of which must have been at the level of a work leader, staff authority, unit supervisor, or equivalent.

OR

Education and Experience:

A combination of related education, formalized apprenticeship program, certification, and/or relevant experience in an occupation related to the work assigned equal to six (6) years, one (1) of which must have been at the level of a work leader, staff authority, unit supervisor, or equivalent.

IT INFRASTRUCTURE VI (T1J6XX)

​​Experience Only:

Eight (8) years of relevant experience in an occupation related to the work assigned to this position.

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation
related to the work assigned equal to eight (8) years, two (2) of which must have been at the level of a work leader, staff authority, unit supervisor, or equivalent.

History of Changes Made to Minimum Qualifications

The​ ​following​ ​is​ ​a​ ​summary​ ​of​ ​changes​ ​made​ ​to​ ​the minimum qualifications.

July 1, 2024 (Whole Document)

Effective 7/1/24: Class series was created per a 2023-24 system maintenance study