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Class Description and Minimum Qualifications for T1E - Information Technology

Class Description

Valid as of: July 1, 2024

This class series uses seven levels in the Information Technology Occupational Group and describes broad professional and/or management level duties in information technology. Areas of responsibility may include IT platform architectures and infrastructure; IT systems software, hardware, and databases; application design, configuration, and maintenance; data and voice networks; data processing operations; and, end-user technology & software support. Positions in these classes plan, direct and execute IT program areas and projects. Work involves resolving technical problems; researching and recommending technology and systems solutions based on business needs; and, coordinating information system priorities. For positions primarily focused on end-user technical support, utilize the IT Support Services classification.

INFORMATION TECHNOLOGY I T1E1XX

Concept of Class

Information Technology I describes the Intermediate level. Intermediate positions operate independently in performing assignments that are limited to phases of a fully operational assignment or which may be designed to provide continued training and experience. Work requires determining solutions to practical problems using specified standards and established criteria. Judgment is used to select and apply existing guidelines to solve problems and accomplish the assignment. Positions used for training purposes do not remain at this level indefinitely.

Factors

Allocation must be based on meeting all of the three factors as described below.

Decision Making --Operational. In carrying out the process, there is a choice as to what and how operations will be completed. Although limits are set by the specific process, work requires reasoning to produce practical courses of action that are within the guidelines of the process. Decisions are made without prior approval however the focus is still on practical solutions.

Complexity --Patterned. Studies and utilizes information to determine its meaning and identify practical solutions. Although guidelines exist for most situations, this level typically involves multiple choice situations where the guidelines are not as clear.

Line/Staff Authority --Individual Contributor. The direct field of influence the work of a position has on the organization is as an individual contributor. Positions may explain work processes and train others, serve as a resource or guide by advising others on how to use processes within a system, or serve as a member of a collaborative problem-solving team.

INFORMATION TECHNOLOGY II T1E2XX

Concept of Class

Information Technology II describes the fully operational level. Fully operational positions operate independently in performing the full range of tasks. Work requires the use of discretion within the limits of theory and principles of the profession, management’s objectives, laws and regulations, and general systems and guidelines. This class differs from IT Professional I is by the Decision making and Complexity factors.

Factors

Allocation must be based on meeting all of the three factors as described below.

Decision Making --Process. There is a choice in determining the process to accomplish the work. This choice includes designing the set of operations. Limits are set by professional standards, program objectives, and policies established by higher management. Process level decisions are more theoretical in the sense that positions must evaluate and apply theories and models as part of the assignment.

Complexity --Formulative. Evaluates the relevance and importance of theories, concepts and principles, and tailors them to develop a different approach or tactical plan to fit specific circumstances. Guidelines typically exist but are inadequate. Judgment and resourcefulness are needed because guidelines are relevant only through approximations or analogies to fit particular circumstances.

Line/Staff Authority --Individual Contributor. The direct field of influence the work of a position has on the organization is as an individual contributor. Positions may explain work processes and train others, serve as a resource or guide by advising others on how to use processes within a system, or serve as a member of a collaborative problem-solving team.

INFORMATION TECHNOLOGY III T1E3XX

Concept of Class

Information Technology III describes the Work Leader or Staff Authority. These class concepts are described below under Line/Staff Authority.

This class differs from IT Professional II by the Line/Staff Authority factor.

Factors

Allocation must be based on meeting all of the three factors as described below.

Decision Making --Process. There is a choice in determining the process to accomplish the work. This choice includes designing the set of operations. Limits are set by professional standards, program objectives, and policies established by higher management. Process level decisions are more theoretical in the sense that positions must evaluate and apply theories and models as part of the assignment.

Complexity --Formulative. Evaluates the relevance and importance of theories, concepts and principles, and tailors them to develop a different approach or tactical plan to fit specific circumstances. Guidelines typically exist but are inadequate. Judgment and resourcefulness are needed because guidelines are relevant only through approximations or analogies to fit particular circumstances.

Line/Staff Authority --Work Leader. Partially accountable for the work product of at least two subordinate FTEs. This includes assigning tasks, monitoring workflow, and scheduling work. Work Leaders provide input into supervisory decisions but do not have direct authority for hiring, terminations, or performance management.

OR;

Staff Authority. Staff Authorities are experts on the application of a program or system in a state agency or to its clients. Positions possess a unique level of knowledge and expertise in a field that is critical to the success of an agency’s objectives.

INFORMATION TECHNOLOGY IV T1E4XX

Concept of Class

Information Technology IV describes the Unit Supervisor or Senior Authority. These class concepts are described below under Line/Staff Authority.
What differs this class from IT Professional III is the Line/Staff authority factor.

Factors

Allocation must be based on meeting all of the three factors as described below.

Decision Making --Process. There is a choice in determining the process to accomplish the work. This choice includes designing the set of operations. Limits are set by professional standards, program objectives, and policies established by higher management. Process level decisions are more theoretical in the sense that positions must evaluate and apply theories and models as part of the assignment.

Complexity --Formulative. Evaluates the relevance and importance of theories, concepts and principles, and tailors them to develop a different approach or tactical plan to fit specific circumstances. Guidelines typically exist but are inadequate. Judgment and resourcefulness are needed because guidelines are relevant only through approximations or analogies to fit particular circumstances.

Line/Staff Authority --Unit Supervisor. Positions are accountable, including signature authority, for actions and decisions impacting the pay, status, and tenure of at least three subordinate FTEs. Positions must include providing documentation to support corrective and disciplinary actions, signing performance plans and appraisals, and resolving informal grievances. Positions at this level start the hiring process, interview applicants, and recommend hire, promotion, or transfer.

OR;

Senior Authority. Senior authorities possess a unique level of knowledge and expertise in a field that is critical to the agency’s overall mission. Agency management routinely relies on the essential consultation of the authority before deciding broad, critical program and policy direction.

INFORMATION TECHNOLOGY V T1E5XX

Concept of Class

Information Technology V describes the Unit Supervisor. This class concept is described below under the Line/Staff Authority.
This class differs from IT Professional IV by the Decision Making, Complexity, and Line/Staff Authority factors.

Factors

Allocation must be based on meeting all of the three factors as described below.

Decision Making --Interpretive. There is a choice in determining the tactical plans to achieve the objectives established by a higher management level. This degree of decision making establishes what is to be done in similar circumstances in the future which includes inventing and changing systems or designing processes, policies and guidelines.

Complexity --Strategic. Develops guidelines to implement programs that achieve the agency’s mission. Guidelines do not exist in many or most situations. Judgment and resourcefulness are needed to interpret circumstances in a variety of situations and establish guidelines that direct how agency programs will be implemented.

Line/Staff Authority --Unit Supervisor. Positions are accountable, including signature authority, for actions and decisions impacting the pay, status, and tenure of at least three subordinate FTEs. Positions must include providing documentation to support corrective and disciplinary actions, signing performance plans and appraisals, and resolving informal grievances. Positions at this level start the hiring process, interview applicants, and recommend hire, promotion, or transfer.

INFORMATION TECHNOLOGY VI T1E6XX

Concept of Class

Information Technology VI describes the Manager. This class concept is described below under the Line/Staff Authority factor.

What differs this class from IT Management II is the Decision Making and Line/Staff Authority factors.

Factors

Allocation must be based on meeting all of the three factors as described below.

Decision Making --Programmatic. In determining strategic plans, overall purpose, and staffing, there are choices in formulating or adjusting programs, specifying program objectives, and allocating human and fiscal resources among constituent programs. The degree of decision making involves proposals for long-term policy and integration with other programs and overall strategy.

Complexity --Strategic. Develops guidelines to implement programs that achieve the agency’s mission. Guidelines do not exist in many or most situations. Judgment and resourcefulness are needed to interpret circumstances in a variety of situations and establish guidelines that direct how agency programs will be implemented.

Line/Staff Authority --Manager. Accountable for multiple units through the direct supervision of at least two subordinate Unit Supervisors. Positions must include providing documentation to support corrective and disciplinary actions, signing performance plans and appraisals, and resolving informal grievances. Positions at this level start the hiring process, interview applicants, and recommend hire, promotion, or transfer.

Entrance Requirements

Minimum entry requirements and general knowledge, skills, and abilities for classes in this series are contained in the class minimum qualifications document.

For purposes of the Americans with Disabilities Act Amendments Act (ADAAA), the essential functions of specific positions are identified in the position description questionnaires and job analyses.

INFORMATION TECHNOLOGY VII T1E6XX

Concept of Class

Information Technology VII describes the Senior Manager. This class concept is described below under Line/Staff Authority.

What differs this class from IT Management II is the Decision Making and Line/Staff Authority factors.

Factors

Allocation must be based on meeting all of the three factors as described below.

Decision Making --Programmatic. In determining strategic plans, overall purpose, and staffing, there are choices in formulating or adjusting programs, specifying program objectives, and allocating human and fiscal resources among constituent programs. The degree of decision making involves proposals for long-term policy and integration with other programs and overall strategy.

Complexity --Strategic. Develops guidelines to implement programs that achieve the agency’s mission. Guidelines do not exist in many or most situations. Judgment and resourcefulness are needed to interpret circumstances in a variety of situations and establish guidelines that direct how agency programs will be implemented.

Line/Staff Authority --Senior Manager. Accountable for multiple units through the direct supervision of at least two subordinate Managers. Positions must include providing documentation to support corrective and disciplinary actions, signing performance plans and appraisals, and resolving informal grievances. Positions at this level start the hiring process, interview applicants, and recommend hire, promotion, or transfer.

Entrance Requirements

Minimum entry requirements and general knowledge, skills, and abilities for classes in this series are contained in the class minimum qualifications document.

For purposes of the Americans with Disabilities Act Amendments Act (ADAAA), the essential functions of specific positions are identified in the position description questionnaires and job analyses.

History of Changes Made to Class Description

The​ ​following​ ​is​ ​a​ ​summary​ ​of​ ​changes​ ​made​ ​to​ ​this​ ​class description.

July 1, 2024 (Whole Document)

Effective 7/1/24: Information Technology series created as a result of the IT Professional system maintenance study.

Summary of Factor Ratings

Class LevelDecision MakingComplexityLine/Staff Authority
Information Technology I OperationalPatternedIndividual Contributor
Information Technology II ProcessFormulativeIndividual Contributor
Information Technology IIIProcessFormulativeWork Leader or Staff Authority
Information Technology IV ProcessFormulativeUnit Supervisor or Senior Authority
Information Technology V InterpretiveStrategicUnit Supervisor
Information Technology VI ProgrammaticStrategicManager
Information Technology VIIProgrammaticStrategicSenior Manager

Minimum Qualifications

Valid as of: July 1, 2024

This​ ​document​ ​includes​ ​the​ ​following​ ​levels:
 

Class TitleClass Code
Information Technology I T1E1XX
Information Technology II T1E2XX
Information Technology IIIT1E3XX
Information Technology IV T1E4XX
Information Technology V T1E5XX
Information Technology VI T1E6XX
Information Technology VIIT1E7XX

INFORMATION TECHNOLOGY I (T1E1XX)

Experience Only:

Two (2) years of relevant experience in an occupation related to the work assigned to this position.

OR

Education and Experience:

A combination of related education, formalized apprenticeship program, certification, and/or relevant experience in an occupation related to the work assigned equal to two (2) years.

INFORMATION TECHNOLOGY II (T1E2XX)

​​Experience Only:

Three (3) years of relevant experience in an occupation related to the work assigned to this position.

OR

Education and Experience:

A combination of related education, formalized apprenticeship program, certification, and/or relevant experience in an occupation related to the work assigned equal to three (3) years.
 

INFORMATION TECHNOLOGY III (T1E3XX)

Experience Only:

Four (4) years of relevant experience in an occupation related to the work assigned to this position.

OR

Education and Experience:

A combination of related education, formalized apprenticeship program, certification, and/or relevant experience in an occupation related to the work assigned equal to four (4) years.

INFORMATION TECHNOLOGY IV (T1E4XX)

​​Experience Only:

Six (6) years of relevant experience in an occupation related to the work assigned to this position, one (1) of which must have been at the level of a work leader, staff authority, unit supervisor, or equivalent.

OR

Education and Experience:

A combination of related education, formalized apprenticeship program, certification, and/or relevant experience in an occupation related to the work assigned equal to six (6) years, one (1) of which must have been at the level of a work leader, staff authority, unit supervisor, or equivalent.

INFORMATION TECHNOLOGY V (T1E5XX)

​​Experience Only:

Eight (8) years of relevant experience in an occupation related to the work assigned to this position, two (2) of which must have been at the level of a work leader, staff authority, unit supervisor, or equivalent.

OR

Education and Experience:

A combination of related education, formalized apprenticeship program, certification, and/or relevant experience in an occupation related to the work assigned equal to eight (8) years, two (2) of which must have been at the level of a work leader, staff authority, unit supervisor, or equivalent.

INFORMATION TECHNOLOGY VI (T1E7XX)

​​Experience Only:

Ten (10) years of relevant experience in an occupation related to the work assigned to this position, two (2) of which must have been at the level of a work leader, staff authority, unit supervisor, or equivalent.

OR

Education and Experience:

A combination of related education, formalized apprenticeship program, certification, and/or relevant experience in an occupation related to the work assigned equal to ten (10) years, two (2) of which must have been at the level of a work leader, staff authority, unit supervisor, or equivalent.

INFORMATION TECHNOLOGY VII (T1E7XX)

​​Experience Only:

Twelve (12) years of relevant experience in an occupation related to the work assigned to this position, three (3) of which must have been at the level of a work leader, staff authority, unit supervisor, or equivalent.

OR

Education and Experience:

A combination of related education, formalized apprenticeship program, certification, and/or relevant experience in an occupation related to the work assigned equal to twelve (12) years, three (3) of which must have been at the level of a work leader, staff authority, unit supervisor, or equivalent.

History of Changes Made to Minimum Qualification

The​ ​following​ ​is​ ​a​ ​summary​ ​of​ ​changes​ ​made​ ​to​ ​this​ ​minimum​ ​qualification.

July 1, 2024 (Whole Document)

Class series was created per a 2023-24 system maintenance study