Note: Provided below is a job class description and minimum qualification. To view this information for other State of Colorado positions, please visit the job classifications and minimum qualifications page.
Class Description
Valid as of: July 1, 2015
This class series uses two levels in the Administrative Services and Related Occupational Group and describes support work for unemployment insurance. Positions in this class series review, code, verify, and process a variety of forms and documents used in the collection of unemployment tax from employers and payment of benefits to claimants. Work includes determining what data is correct and usable for calculations and contacting others to obtain or provide information.
UNEMPLOYMENT INSURANCE TECHNICIAN INTERN G3H1IX
Concept of Class
This class describes the entry level. Work is designed to train positions for the fully-operational level. Although tasks are similar to those of the fully-operational level, assignments are structured and performed with direction and assistance from others. Positions carry out established work processes and operations by learning to apply and follow procedures, techniques, rules, and regulations. Once training has been completed, the position is to be moved to the next level. Positions should not remain in this class indefinitely.
UNEMPLOYMENT INSURANCE TECHNICIAN G3H2TX
Concept of Class
This class describes the fully-operational level. Positions in this class review documents for accuracy and completeness, obtain correct data or notify and route to others for correction; code and balance charges; review employer records to code documents that assess penalties for incomplete, incorrect, or missing reports; verify wage records with employers and claimants to calculate usable wages and assign them to account numbers and benefit quarters; enter and verify data; respond to questions; and, sort, file, and purge records.
Factors
Allocation must be based on meeting all of the three factors as described below.
Decision Making
The decisions regularly made are at the defined level, as described here. Within limits prescribed by the operation, choices involve selecting alternatives that affect the manner and speed with which tasks are carried out. These choices do not affect the standards or results of the operation itself because there is typically only one correct way to carry out the operation. For example, errors in coding, filing, and calculations may affect the accuracy and speed of processing but they do not alter the unemployment insurance operation or processing steps. These alternatives include independent choice of such things as priority and personal preference for organizing and processing the work, proper tools or equipment, speed, and appropriate steps in the operation to apply. For example, positions prioritize their tasks, choose the proper form or code depending on the action to be taken, determine where and when to route documents or refer callers, decide what data to include in calculations, and determine when to verify or obtain further information after reviewing existing records and the method to obtain it. By nature, the data needed to make decisions can be numerous but are clear and understandable so logic is needed to apply the prescribed alternative. Positions can be taught what to do to carry out assignments and any deviation in the manner in which the work is performed does not change the end result of the operation.
Complexity
The nature of, and need for, analysis and judgment is prescribed, as described here. Positions apply established, standard guidelines which cover work situations and alternatives. For example, guidelines include the automated system, its operations and procedures; filing systems and coding schemes; notification forms; and, unemployment insurance policies, regulations, penalties, and processing procedures. Action taken is based on learned, specific guidelines that permit little deviation or change as the task is repeated. For example, the proper notification form depends on the error found; the prescribed penalty to code depends on the nature of the violation; the proper routing or referral depends on the function of other work units and the nature of the call, error, or problem; and, established regulations define usable and exempt wages used in calculations. Any alternatives to choose from are clearly right or wrong at each step. For example, account number schemes must be used in order to correctly assign or credit accounts.
Line/Staff Authority
The direct field of influence the work of a position has on the organization is as an individual contributor. The individual contributor may explain work processes and train others. The individual contributor may serve as a resource or guide by advising others on how to use processes within a system or as a member of a collaborative problem-solving team. This level may include positions performing supervisory elements that do not fully meet the criteria for the next level in this factor.
Entrance Requirements
Minimum entry requirements and general competencies for classes in this series are contained in the State of Colorado Department of Personnel website.
For purposes of the Americans with Disabilities Act, the essential functions of specific positions are identified in the position description questionnaires and job analyses.
History of Changes Made to Class Description
The following is a summary of changes made to this class description.
- Effective June 30, 2015
Updated and removed the purpose of contact.
- Effective September 1, 1993
Job Evaluation System Revision project. Published as proposed 5/10/1993.
- Revised March 1, 1986
Changed title and entrance requirements.
- Created July 1, 1984
Labor Program Insurance Technicians (A1385 - A1385).
Summary of Factor Ratings
| Class Level | Decision Making | Complexity | Line/Staff Authority |
|---|---|---|---|
| UI Technician Intern | N/A | N/A | N/A |
| UI Technician | Defined | Prescribed | Individual Contributor |
Minimum Qualifications
Valid as of: December 7, 2023
This document includes the following levels:
| Class Title | Class Code |
|---|---|
| Unemployment Insurance Technician Intern | G3H1IX |
| Unemployment Insurance Technician Intern | G3H2TX |
UNEMPLOYMENT INSURANCE TECHNICIAN INTERN (G3H1IX)
Experience Only:
Two (2) years of relevant experience in an occupation related to the work assigned to this position
OR
Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.
UNEMPLOYMENT INSURANCE TECHNICIAN INTERN (G3H1IX)
Experience Only:
Two (2) years of relevant experience in an occupation related to the work assigned to this position, six (6) months of which must have included updating claimant and/or employer records
OR
Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.
History of Changes Made to Minimum Qualification
The following is a summary of changes made to this minimum qualification.
- December 7, 2023 (Whole Document)
- New format (updating to adhere to accessibility standards)
- Updated minimum qualifications to align with the Skills-based Hiring initiative
- Oct. 24, 2017 (Whole Document)
Standardized language regarding education and experience requirements, besides the specific experience required at the highest level.
- Oct. 18, 2017 (Whole Document)
Made grammatical changes.
- March 20, 2017 (G2H2TX)
Simplified language in experience and education sections. Reduced experience requirement by six months, per agency feedback.
- March 20, 2017 (Whole Document)
- Part of the 2017 MQ Project
- New format
- Conditions of employment (COEs) have been removed from the minimum qualifications statement. COEs are position specific, and should be documented in the position description (PD) and job analysis. Further, all COEs should be placed in the Conditions of Employment section of the job announcement.