Note: Provided below is a job class description and minimum qualification. To view this information for other State of Colorado positions, please visit the job classifications and minimum qualifications page.
Class Description
Valid as of: July 1, 2018
This class series uses two levels in the Health Care Services Occupational Group and describes positions that provide information and support services in various health care and human service agencies. The work involves seeking out persons in need of services and helping those clients to obtain appropriate information concerning programs, eligibility, and application processes. Positions provide information directly or refer clients to specific programs, create and lead discussion groups, teach health-related topics to individuals and groups, schedule appointments and transportation, and arrange for foreign language translation services. Areas of assistance include education and training, housing, financial assistance, rehabilitation, alcohol and drug services, civil rights, social services, health services, nutrition, legal services, etc.
COMMUNITY WORKER I C7B1XX
Concept of Class
This class describes the clearly defined level. Positions follow established work procedures and operate within standard guidelines and alternatives that are known and any deviation from such requires prior approval. Some assignments do not move beyond this level.
Factors
Allocation must be based on meeting all of the three factors as described below.
Decision Making
The decisions regularly made are at the defined level as described here. Within limits prescribed by the operation, choices involve selecting alternatives that affect the manner and speed with which tasks are carried out. These choices do not affect the standards or results of the operation itself because there is typically only one correct way to carry out the operation. These alternatives include independent choice of such things as priority and personal preference for organizing and processing the work, proper tools or equipment, speed, and appropriate steps in the operation to apply. By nature, the data needed to make decisions can be numerous but are clear and understandable so logic is needed to apply the prescribed alternative. Positions can be taught what to do to carry out assignments and any deviation in the manner in which the work is performed does not change the end result of the operation.
Complexity
The nature of, and need for, analysis and judgment is prescribed as described here. Positions apply established, standard guidelines that cover work situations and alternatives. Action taken is based on learned, specific guidelines that permit little deviation or change as the task is repeated. Any alternatives to choose from are clearly right or wrong at each step.
Line/Staff Authority
The direct field of influence the work of a position has on the organization is as an individual contributor. The individual contributor may explain work processes and train others. The individual contributor may serve as a resource or guide by advising others on how to use processes within a system or as a member of a collaborative problem-solving team. This level may include positions performing supervisory elements that do not fully meet the criteria for the next level in this factor.
COMMUNITY WORKER II C7B2XX
Concept of Class
This class describes the fully operational level. Positions operate independently to perform the full range of tasks and problem solving. Judgment is used to select the most appropriate guidelines and adapt them to accomplish the work. Positions continually determine practical solutions to problems and apply specific processes, techniques, and methods. Positions serve as a resource to other staff. The Community Worker II differs from the Community Worker I on the Decision Making, Complexity, and possibly Purpose of Contact.
Factors
Allocation must be based on meeting all of the three factors as described below.
Decision Making
The decisions regularly made are at the operational level, as described here. Within limits set by the specific process, choices involve deciding what operation is required to carry out the process. This includes determining how the operation will be completed. By nature, data needed to make decisions are numerous and variable so reasoning is needed to develop the practical course of action within the established process. Choices are within a range of specified, acceptable standards, alternatives, and technical practices.
Complexity
The nature of, and need for, analysis and judgment is patterned, as described here. Positions study information to determine what it means and how it fits together in order to get practical solutions to problems. Guidelines in the form of standard operating procedures, methods, and techniques exist for most situations. Judgment is needed in locating and selecting the most appropriate of these guidelines that may change for varying circumstances as the task is repeated. This selection and interpretation of guidelines involves choosing from alternatives where all are correct but one is better than another depending on the given circumstances of the situation.
Line/Staff Authority
The direct field of influence the work of a position has on the organization is as an individual contributor. The individual contributor may explain work processes and train others. The individual contributor may serve as a resource or guide by advising others on how to use processes within a system or as a member of a collaborative problem-solving team. This level may include positions performing supervisory elements that do not fully meet the criteria for the next level in this factor.
Entrance Requirements
Minimum entry requirements and general competencies for classes in this series are contained in the State of Colorado Department of Personnel website.
For purposes of the Americans with Disabilities Act, the essential functions of specific positions are identified in the position description questionnaires and job analyses.
History of Changes Made to Class Description
The following is a summary of changes made to this class description.
- Effective July 1, 2018
Update the Class Code of C7B1TX to C7B1XX per administrative updates.
- June 30, 2015
Updated and removed the purpose of contact.
- Effective July 1, 2001
HCS Consolidation Study revised class description. Draft published 2/21/2001, proposed 5/10/2001, and final 7/1/2001.
- Effective September 1, 1993
Job Evaluation System Revision project. Converted Community Worker A (A8480) to Community Worker I (C3C1). Converted Community Worker B (A8481) to Community Worker II (C3C2). Published as proposed 05/10/1993.
- Created January 1, 1975
Community Worker A and B (A8480-1).
Summary of Factor Ratings
| Class Level | Decision Making | Complexity | Line/Staff Authority |
|---|---|---|---|
| Community Worker I | Defined | Prescribed | Individual Contributor |
| Community Worker II | Operational | Patterned | Individual Contributor |
Minimum Qualifications
Valid as of: September 20, 2023
This document includes the following levels:
| Class Title | Class Code |
|---|---|
| Community Worker I | C7B1XX |
| Community Worker II | C7B2XX |
COMMUNITY WORKER I (C7B1XX)
Experience Only:
None.
COMMUNITY WORKER II (C7B2XX)
Experience Only:
One (1) year of paid or volunteer relevant experience in an occupation related to the work assigned to this position.
History of Changes Made to Minimum Qualification
The following is a summary of changes made to this minimum qualification.
- Sept. 20, 2023 (Whole Document)
- New format (updating to adhere to accessibility standards)
- Updated minimum qualifications to align with the Skills-based Hiring initiative
- July 1, 2018 (C7B1TX changed to C7B1XX)
Review and correction of the classification codes to align with the 2018-19 pay plan and compensation grades approved by the CHRO.
- May 1, 2017 (Whole Document)
- Language updated and standardized
- Part of the 2017 MQ Project
- New format