COE Policies

Training & Payment Policies

Registration Policy

All class registrations must be completed through our automated system. You will be required to create an individual user name and password when you register for your first class. Please store and remember this information as you will need it every time you register. Your user name and password will also allow you to access your individual training record.

Follow these easy steps to begin the registration process:

  1. Click a "Register" button
  2. Select desired class from the catalog of available classes
  3. Select desired class session by clicking on the "Register" link
  4. Log-in to your student account or create a student account
  5. Billing Information:
    1. Enter your accounting contact person's information (they will also be sent a confirmation of registration).
    2. Select the type of funds you will be using (personal or State) and choose a payment method (COFRS, credit/procurement card, electronic check, or paper check).
    3. Follow instructions as specified for chosen payment method.

Note: You will receive email confirmation of your registration. Print a copy for your records.

Please register for a class you wish to attend at least 24 hours prior to the published date. Payment information should be ready at the time of registration. Late registrations may be honored on a space available basis.

Forgot your Username/Password

To retrieve a forgotten or lost username or password, visit the student log-in page, click on "Forgot Your Username" or "Forgot Your Password" and enter the email address associated with your student account. Your username or password will be sent to that email address.

Tuition Policy

Tuition is charged to cover operational costs for the Center for Organizational Effectiveness (COE). Payment method must be confirmed at time of registration. Payment options include: paper check, COFRS code, electronic check, or procurement/credit card. Procurement/Credit card and electronic check payments will be accepted with a small additional fee charged by our third party administrator. Payment is required before attending classes. Walk-in registrations will only be accepted if payment is in hand. COFRS payments will be processed the day of the class. Please see the cancellation policy for more information about missed classes and credits.

Cancellation policy

Cancellations must be conducted through the automated registration system. Please log in to cancel your attendance in the class no less than three business days prior to the class.

How to cancel your registration

Sign into your student account, click on the "View Registered Classes" option, locate the class registration you would like to cancel, and click "Cancel Registration." You will receive an immediate electronic confirmation of your cancellation.

Rescheduling and Refunds

Refunds will not be issued for cancellations received after the THREE-day requirement. In the event of a late cancellation, a credit may be issued for future classes on a space available basis. Non-attendance does not constitute a cancellation and agencies will be charged for no-shows.

All credit card and paper check refunds must be requested in writing to Refunds, minus any third-party administrator fee, will be processed by check for all methods of payment, except COFRS, and mailed within a reasonable time from the confirmed request.

Group Discount

Groups of four or more employees from the same department/division may receive a discount on tuition prices when registering for the same class. The discount rate is not guaranteed.

For more information about group rates at COE please contact the training office: or 303-866-2439.